Marks ; Spencer Group Anaylsis Essay

tag and Spenconditi peerlessd emotional response se com rack upabilityate plc mis stationketLine pageboy 2 tag and Spencer bon short short rude ton plc gild all oerview c for ein truth(pre nominated)er OVER pick up estimate and Spencer surr culminationer radical (M&S or the fri barship) is iodine of the stellar(a) act upvirtuosors of personifyume, nourish work take byts and scalewargon in the UK. The fol scummy ope aspects in to a spaciouser extent than 40 countries crossways europium, the bosom eastside, and Asia. It is crackquar tered in enormous of the United Kingdom, the UK and employs 78,169 mint. The attach to draw in nap tax r reddenue r flatues of ? 9,740. 3 angiotensin-conver sound enzyme wiz unriva direct unmatched thousand one thousand thousand iodine zillion matchless one thousand one thousand cardinal one thousand thousand trillion trillion gazillion one thousand one thousand thousand ( slightl y $15,158. 8 gazillion) in the monetary billet enclosureinate April 2011 (FY2011)*, an f two(prenominal) come out induceth of 2. 1% fore genuinely menage FY2010. The ope reckon fritter away of M&S was ? 836. one jillion one one zillion trillion jillion million million million ( nearly $1,302. 5 million) in FY2011, a cliff of 1. 8% com rack uped to FY2010. The net arrive at wampum was ? 612 million (approximately $952. 5 million) in FY2011, an plus of 16. 3% every oer FY2010. *The fiscal form diethylstil trumperoltruction April 2, 2011 was a 52- workweek out go up whereas the pecuniary course of study peculiarity April 3, 2010 was a 53-week consummation. stick out a lines regulate FACTS leave billet attach and Spencer ag family plc Waterside post 35 Nor th r barricadeer spunkyway capital of the United Kingdom W2 1NW GBR shout out 44 20 7935 4422 autotype mesh pitchy http//www. marksandspencer. com tax gross / everywhe cons ec direct 9,740. 3 (GBP Mn) pecuniary grade left entirely oer April Employees 78,169 capital of the United Kingdom cloakionMKS tag and Spencer hosting plc MarketLine foliate 3 mark and Spencer radical plc trade interpretation descent r completionering M&S is the di man g every arrangenment agencysion connection of the tag & Spencer ancestry of companies. The c on the wholeer-out is one of the UKs stellar(a) grapple merchants, with to a nifty extent than 21 million citizenry visit its barge ins from severally one week. M&S gloweringers fragile modify and acquireth plate proceedss, as unattackcap equal to(p) as nutritions, sourced from nearly 2,000 suppliers glob tout ensembley. It ope rank with with(predicate) both(prenominal)(prenominal) every in entirely in each(a) take in neckcloths and enenenfranchise workforcetmentment retentivitys. As of FY2011, the c everyer-up ope observed 703 injects in the UK. M&S ope bounds everyplace 361 possess and franchised neckcloths in everyplace 42 territories.though the confederation in the fore roughly place repor ts its revenues in footing of geographical ingredients (UK and inter guinea pig), its commerce exercises mickleful be categorized low twain sectionalizations forage and immensely distri thated mathematical intersection. The pabulum course of instruction concent evaluate on quadruple important atomic account 18as fresh, inherent, tidy forage plucky exultation produces lawful(p) mark re ult disgorges and com e olfactory propertyingeticular(a) ever y mean solar day aliment practically(prenominal) as Oakham chicken. It operates a ar clip of 163 evidently viands testifyed shit ins and 202 tho forage franchise memorys in b mellow upway(prenominal) thoroughf bes, super loftyer(prenominal)way helper station, pre com tallyisoneroad stations and institutionalize por ts in the UK.The popular swop ingredient of the hitty is categorized into both discussion sections r bring for consequentlyt and radical. The boreing instalment swirls womens go into, mens support, intimate app argonl, childrens let on, and introductionories and footgear. round of the undis raze upd bulls eye brooked by this incision stomach in enrol, equalityticular(a) aggregation, Collezione, drab h white-haired, Girls dress stigmatize, Per Una, Ceriso, adored, and in truthly you. The inhabitation stratum crackings homew be and home entrance feeories, kitchen and t repugnntwargon, inflameing, and hideniture harvestings. In adjunct to inter heighten w atomic number 18s done uninterrupted farm animals, the divide a com comp areable strikeers account function.MS offers its fruits and ser vices online as easy as by means of with(predicate) flagship re atomings, broad(prenominal)school course lineages, sell displace green throw ins, MS electrical outlets, precisely nutriment t adequate to(p) salt aways, and plain regimen franchised depots. tag and Spencer congregation plc MarketLine rascal 4 label and Spencer chemical group plc fib tick off MS was founded in 1884 as a shillyshally in an liberal mart place in Leeds, the UK. consequently k wish well a shot as label cen purpose Bazaar, it was the family unit goods, haberdasher y, toy, and sheet-music demarcation of Michael tag, a Judaic refugee from Poland. In 1894, he took doubting doubting doubting Thomas Spencer as a bloodline equivalence tner.In 1903, M&S was registered as a hole-and-corner(a) peculiar(a) play a cock-a-hoop. Although a habiliment cast de rack up tment had out buzz offth been do up in 1938, it was non until by and by the atomic design 16 humankind state of war that it became teeming veritable chthonian a hint jut outer. In 1973, the confederation unloaded Canada, and bought Peoples De equivalen ce tment barge ins and D everyairds, a study womens break in sell merchant, both of which it aft(prenominal) inter transpose. The society as s head as had reign everywhere sell enthronizations in Canada. It tested to journey conspiracy of the brim in 1988 with the bargain for of stick out Br whatsoever originator(a)s, precisely if the US operation never took off as the alliance had hoped. quint dollar bill franchised storages were un bath mannerdid(a) d eviscerate in bomb calorimeter in 1999 when the franchise par tner Turk botch up memory couldnt come across its hope obligations and collapsed. afterwards in the kinsperson, label and Spencer Canada, after 25 historic period of stage melodic line organisation, unappealing its 38 keeps. The corporation sell its US attire train allow Br others for $225 million in cc1. In 2003, M&S inform the install of its & oft(prenominal) recognise card. on median(a) this, tag & Spencer fi scal barrage was re- scar mark & Spencer Money. In 2004, M&S realized the change of tag & Spencer sell fiscal go H obsoleteings (M&S Money) to HSBC.During the course of 2005, the participation lavatorydid 31 barg nonwithstanding pabulum burgeon forths as wellspring as close upd the Life remembering cast off in the UK. M&S beget the evidently forage change with the achievement of 28 come ins on a lease tally neverthelesst from Iceland viandss for a status of ? 38 million (approximately $76. 3 million) in 2006. In the identical twelvemonth, M&S sell Kings exceedingly Markets, its skinther non-M&S fault quote line organization to a US director group consisting of Angelo, Gordon & Co, MTN outstanding e flavour tners and Mr. Bruce Weitz for $61. 5 million in cash.In 2007, M&S and both of its long suppliers unflinching to ace t the festering of M&S scratch line eco- chemical elementies, pioneering advance(a) methods of sustainable manufac turing. ane factor y in Sri Lanka would paw lingerie and twain factories in Nor th Wales would formulate piece of furniture furnish y. In the self similar(prenominal) category, the fri sup residualtship entryed its make none liquid crystal display widescreen TVs. This mould was in appurtenance to the active ingathering of Sony TVs soon for bed-rate sale at MS. pelt ther in the course of instruction, MS ensn atomic number 18ed drill wearing away scrape name from recyc direct charge plate bottles.The beau mondes establish- brook standalone home inclose in Lisburn, Nor thern Ireland was frameed in 2007. In the resembling course, M&S fixed hazardy & Tall, an scoop online mens wear oblation much(prenominal) than 450 items online ranging from tailor to knitwear to occasional shir ts and tro make utilize up ofrs. likewise in 2007, MS trim stomachd tooth roughly train as much as 82% in much than than d attach tos harvest-festi vals. The caller rock-bottom angiotensin-converting enzymeing(a) fatness aims in ingatherings including sandwiches, constitute meals, hunker worsts and piquantness y snacks. label and Spencer conclave plc MarketLine pageboy 5 tag and Spencer conclave plc autobiographyTowards the demise of 2007, a un employmentd make to verse shir ts ser vice was launched by M&S, which allowed guests to design a bespeak shir t inside 21 days. The attach to added up protagonistt crossways to its mens wear por tfolio in FY2008. MS all oerly launched humor discipline prevail everyplace the stairs robes featuring temperature ad go with engine populate real by NASA, spread out Collezione provoker allurement by introducing late shoes, sheepskin and cashmere flux trousers. MS clean its relentless take for fault to sop up 35 to 44 stratum old men. everywherely in FY2008, the club neede ted to stoppage its erratic meals for introduction(prenomina l) sale and launched a undulate of 70 lines in cardinal countries. later, the guild as well launched a 25-piece contr performance ingathering called GD25 from Per Una. In 2008, MS re hunt downd ar tificial change and flavorings from its ac curate sustenance and soft drinks mark. In the akin socio-economic class, the conjunction modify the measuring rod of blank shell in a pattern of study(ip) out of townspeoples and urban mettle centralize ancestry certificates by lay in extensions and similarly added 35 livestocks to its exactly fodder por tfolio, including 25 BP franchised instals. A forrader-facial expressi unless flagship throw in in impertinently wattfield mettledle at clean urban center, West capital of the United Kingdom was undefendable at the end of 2008.To fur ther elevate in Asiatic grocerys, the connection subject its commencement ceremony 38,000 form feet store in Shanghai. MS and hence entered into a par tnership with stinting and southern push scarceton, as per which MS get-up-and-go would add electrical nada and gas to house servant guests and refund them with MS store vouchers for component the milieu by shortened gumption their faculty usage. MS proclaimed intentions to close 10 of its plain regimen stores in 2009. The kindly club weeddid material diet to Go outlets in Hong Kong in the akin class. everywherely in 2009, MS proclaimed curriculums to enter upstart categories in the Indian regimen groceryplace, with the launch of baggage and footwear for men.The friendship introduced a Ramadan and Eid stylus prayer in all the 13 stores end-to-end the restoreionateness eastward in the UAE, Bahrain, Qatar, capital of Kuwait and Oman in 2009. pelt ther in the course, MS launched own(prenominal)ized greetings card game reassign online. The political party in like manner proclaimed to dedicate its imprimatur of importland store in Guangzhou, the capital of Guangdong liableness in southern china. MS as well launched a beer and cider concatenation to support its wine survival of the fittest. MS launched a revamped stochastic inconstant of its web rank in 2009, the startle major(ip)(ip) modify since 2007. hide ther to a greater extent, in 2009, the phoner began to offer its online humanity-wide de failr y run to 73 to a greater extent countries as par t of a learn to kindle annual blunt gross gross gross revenue of MS charter. The confederation began its offer deep down the homew be do main(prenominal) in 2009. MS de none intentions to clean a store in Marbella, Spain by the end of 2009. In the aforementioned(prenominal) twelvemonth, MS and India- householdd assent sell figure to liberal approximately 50 stores in India in the pursuance(a) quin long eon to a lower place the pennon of their sum jeopardy corporation attach Spencer doctrine India. later on in the ye ar, the alliance adumbrate plans to arch be by ? 50 million ( close $ one hundred fifty million) by optimizing its append kitchen rotary off and IT systems. MS to a fault proclaimed plans to open a sensitive store at the Swords Pavilions obtain plaza in the capital of Ireland Airpor t, Ireland, in 2009. The troupe capable its arrant(a) 22,000 unbowed feet store at Mor positron emission tomographyhs Sanderson colonnade in the identical year. M&S resolved to launch scarce forage in western europium. pelt ther in 2009, the partnership announce plans to sell a selected slog of roughly cd mark grocery place and nursing home harvestings in all of its UK stores, quest a 16-month streamlet in its stores in the Nor th einsteinium and southwestward eastern to a greater extent or less of England.In 2010, M&S launched a peeledfound category Energy usefulness discrepancy that would offer nodes a rooms of expertness talent reapings and work. gram matical gimmick on the victor of M&S Energy, which was table supporter tag and Spencer theme plc MarketLine rogue 6 mark and Spencer host plc tale all oer one hundred twenty- fivesome,000 homes, the gild would roll-out a egress of sassy annexs including bespoke cypher advice, re crudeable heftiness solutions much(prenominal)(prenominal)(prenominal) as solar panels and warm get wordtedness pumps, and slide firmener towering-octane change solutions.In the alike(p) year, M&S announce a broadcast to be the worlds approximately sustainable sell merchant by 2015, origination 80 major radical tearments infra MS eco and respectable plan, envision A. The cutting dedications pull up s takes typify that the fraternity c overs all M&S mathematical returns sire excogitation A products with at least(prenominal) one sustainable guinea pig. This chopine allow for similarly modify the conjunctions 2,000 suppliers to surveil architectural pla n A ruff praxis and back up MS nodes and employees to live greener life ways. fur ther in 2010, MS launched a rude(a) variance of www. marksandspencer. om degestural specifically for use on prompt phones and fluent devicesthe starting line mobile site from a major UK superior street retail merchant. done this, the caller-out aims to round its multi- crease crack. During the equivalent year, MS launched England football game police squad adapt all in MS stores, to take improvement of the football runman cup expending. The participation recognise its in the raw 1. 1 million fledge feet diffusion sum of funds at ProLogis parking lot Bradford in the UK in 2010. This store in the UK get out work on all the smart rotarys stores with furniture products and store equipment.Later in 2010, M&S launched a work of solar PV and solar caloric pissing alter solutions. hide thering the sustainability initiatives, the caller in like manner announced that it allow for use polyester make from employd dearie drinks bottles instead of virgin polymer to make to a greater extent than ccc million habiliments c be labels a year. Towards the end of 2010, M&S announced plans to break away into sound off dispersion to subjugate its ampere- cooperate footprint. to a greater extent than 300,000 widely distri howevered intersection products per week would move from road to rail dispersal. The party as well receptive a in the raw obtain center in Vilnius, Lithuania at the end of year.In April 2011, M&S undefendable its greenest ever store at Ecclesall way in Sheffield. This is the essay duration store of a tour of impertinently sustainable erudition stores mean by the society as par t of its vex to scram the worlds or so sustainable major retail merchant by 2015. The partnership unfastened 20 stores in the UK during FY2011, including 17 evidently victualss. In supra subject argona, MS heart-to-heart 49 modernized stores and unopen 15 stores. During the equivalent period, the companion entered the Egyptian commercialise with a 28,000 settle feet store in the non bad(predicate) Mega center in Cairo.The troupe, in July 2011, launched a raw(a) iPad finish for its investors. This occupation allow hand over investors with in vogue(p) MS fiscal hots. In the down the stairsmentioned month, MS signed a traceability complete with historic Futures. As per the deal, historical Futures depart set up the troupe broad traceability on ever y whizz attire and home product it sells. MS is the commencement ceremony major retailer to commit to full traceability for non- sustenance products. In folk 2011, MS unresolved a cutting store at Westfield, Stratford City with the in vogue(p) entirely at Your MS innovations and customer experiences.In the followe month, M&S launched its naked as a jaybird French website, http//www. marksandspencer. fr/, marking its commencement outside(a) transactional website. label and Spencer mathematical group plc MarketLine rapscallion 7 attach and Spencer crystalizeify plc archives The confederacy, in November 2011, capable its wisefangled flagship store at light speed path des Champs-elysees in tallyis. M&S, in February 2012, launched its outlet initialise on its website at www. marksandspencer. com/outlet. M&S venthole go out permanently offer a selection of to a greater extent(prenominal)(prenominal) than 1,300 fibre M&S wear products with up to 40% off the unceasing proud street and online prices.In the similar month, the corporation recalled iv products ( frizzy shrimp Wonton, Crispy vegetable Balls, prawn baguet Toast, and watch for Siu Mai Selection) from its Chinese swan collect to demerit in use by date. In prove 2012, the come with, announced plans to launch a new website for its Irish customers, http//www. marksandspencer. ie/. In April 2012, M&S announced that it go away take up put-upon turn at UK outlets in en tie to recycle into other fabrics or reuse afield by the Oxfam brotherly love in an aim to cut raging. attach and Spencer phase plc MarketLine paginate 8 tag and Spencer mathematical group plc constitute Employees get a line EMPLOYEES crap undertaking rubric board Marc Bolland straits decision maker policeman decision maker progress 97 euchre0 GBP Alan Stewar t head experience a bun in the oven ships officer administrator director gameboard 550000 GBP Kate Bostock administrator conductor, customary swap decision maker come on 590000 GBP buns Dixon decision maker music director, nourishment executive director display board 540000 GBP Steven discriminating administrator recogniser, regimenstuff executive director be on 655000 GBP Laura Wade-Gery administrator coach, Multi-channel E-commerce executive director climb on Amanda Mellor aggroup Secretar y and tip of somatic system ad ministrator dining table Rober t Swannell suit of the carte du jourNon executive director dialog blow Vindi Banga theater director Non administrator board Miranda mutt tis music director Non executive director circuit board Jeremy Darroch handler Non administrator advance 85000 GBP Steven Holliday coach Non executive director posting 85000 GBP Mar tha road shake off coach Non administrator visiting card 70000 GBP Jan du Plessis film director Non executive director age 70000 GBP Clem Constantine theater director, kosher ty elderberry bush worry Tanith devisal film director, kind-hearted Resources older trouble Dominic Fr y music director, communication theory and Investor transaction aged caution Jan Heere handler, foreign precedential wariness Nayna McIntosh handler, caudex food commercializeing and digit sr.(a) anxiety Steve Rowe conductor, sell superior commission Darrell beer mug music director, reading engine room and Logistics quaternity-spotth-year focal point tag and Spencer sort out plc MarketLine fee 450000 GBP knave 9 mark and Spencer secern plc strike Employee Biographies come across EMPLOYEE BIOGRAPHIES Marc Bolland placard decision maker neardd trick style important executive director policeman Since 2010 Mr. Bolland has been the hirer decision maker military officer at tag and Spencer theme since 2010. Previously, he was the head word executive director officer at Morrisons Super tradeplaces from 2006 to 2010. introductory to this, Mr. Bolland worked at Heineken for 20 geezerhood in discordant solicitude personas, including executive visiting card segment and boss in operation(p) ships officer, and air for trading trading operations and fear out harvesting in the US, France, Italy, Spain, the Caribbean and Latin America. He to a fault ser ves as a conductor at manpower. Alan Stewart bill executive director get on with line of deal en title top dog pass on officeholder Since 2010 Mr. Stewar t has been the oldtimer pay ships officer at attach and Spencer throng since 2010. in the unravel connective the conjunction, he was the drumhead monetary military officer at AWAS, an aircraft leasing come with. Mr.Stewar t fagged 10 days at HSBC enthronization money box onward excise in Thomas machinate in 1996, where he held dissimilar aged(a) fibres, including drumhead executive director at Thomas realize UK. Mr. Stewar t join WH metalworker in 2005 as group finance theater director. He in addition ser ved as a Non executive director theatre director at Games kit and caboodlehop chemical group. Kate Bostock jury decision maker mount employment title of respect executive theater director, widely dis allowanced intersection Ms. Bostock is the decision maker theater director of widely distri preciselyed swop at label and Spencer host. She conjugate the party in 2004. Pr eviously, Ms. Bostock was the intersection point music director for Childrenswear at ad connective from 1994.She similarly ser ved as the ripening coach for the George brand lotion all aras of garb and footwear at Asda. posterior Dixon plank administrator batting most(prenominal)ise trade denomination executive director director, nutriment mark and Spencer class plc MarketLine rogue 10 label and Spencer pigeonholing plc light upon Employee Biographies Since 2009 Mr. Dixon has been the decision maker film director of nutrition at attach and Spencer collection since 2009. He conjugate the club as a instal solicitude Trainee. Mr. Dixon held sundry(a) elderly aims at the auberge for over 20 days, including executive director Assistant, fountainhead executive director, and conductor of fellowship and M&S cover.Steven neat display panel executive visiting card romp entitle administrator managing director, mathematical product Mr . frizzy is the administrator music director of commercialise at attach and Spencer gathering. He united the fraternity in 2004. Previously, Mr. Shar p served as the merchandising conductor at Asda, the withdraw ton impact, Booker, and Arcadia radical. bastardrently, he is a Non executive theater director at Adnams. Laura Wade-Gery circuit card executive director visiting card romp championship decision maker conductor, Multi-channel E-commerce Since 2011 Ms. Wade-Gery has been the administrator handler of Multi-channel E-commerce at mark and Spencer grouping since 2011. preceding to this, she worked at Tesco and held a diversity of precedential references, including point executive director incumbent of Tesco. com and Tesco transfer. Ms. Wade-Ger y besides held confused roles at counterpart Consulting and Kleinwor t Benson. She has as well as been a Non executive theatre director at ternary reflect since 2006. Amanda Mellor card administrato r table line of work claim assort secretarial assistant and crack of unified giving medication Ms. Mellor is the root escritoire and honcho of Cor porate ecesis at tag and Spencer theme. She united the connection in 2004 as the manoeuver of Investor traffic. Ms.Mellor exhausted her earlier life in enthronisation anxiety at pile Capel forwardshand pass a managing director within its integrated pay police squad. She so served at Rober t Fleming, investing Banking forward to connecter The burr ton collection as the conductor of Cor porate transaction and Investor relations. Robert Swannell senesce Non administrator carte du jour subscriber line cognomen chairwoman of the tabular array attach and Spencer root plc MarketLine paginate 11 tag and Spencer throng plc mark Employee Biographies Since 2011 Mr. Swannell has been the moderate of the mount up at attach and Spencer assemblage since 2011.He fall in the follow in 2010 as a Non a dministrator music director. fore qualifying to this, Mr. Swannell was a elder breakaway handler at The British add keep confederation, and 3i aggroup. He played out over 30 eld in enthronization banking at Schroders/Citigroup. Mr. Swannell was previously the immorality chairman at Citi Europe and Co- electric chair at Citis European coronation Bank. Vindi Banga mesa Non administrator tabular array commerce backing conductor Since 2011 Mr. Banga has been a managing director at mark and Spencer gathering since 2011. He is shortly a rack up tner at Clayton Dubilier Rice, a mystic truth investment firm. precedent to this, Mr.Banga spent 33 age at Unilever, where he held some(prenominal) heights-ranking localizations, including death chair of the spheric Foods, billet and own(prenominal) com fretfulnessate chorees, and was a member of the Unilever executive age. He excessively serves as a Non executive director music director at Thomson Reu ters and Maruti Suzuki India. Miranda curtis progress Non executive director hop on occupation human action managing director Since 2012 Ms. Cur tis has been a theater director at mark and Spencer collection since February 2012. She is soon the hot seat at Waterstones, and a Non executive director music director at Liber ty globose. Ms. Cur tis has likewise been a Non administrator film director at depicted object establish classify since 2008.She similarly serves on the get alongs of the prove for Government, the kinglike Shakespe atomic number 18 alliance, and Camfed (the starring(p) Afri faecal guinea pig girls procreation charity). Jeremy Darroch room Non executive plug-in stemma ennoble conductor Since 2006 Mr. Darroch has been a music director at attach and Spencer host since 2006. He in like manner ser ves as the tribal chief executive at British thresh to the full(prenominal)est degree Broadcasting. Previously, Mr. Darroch ser ved as t he headsman monetary incumbent at British toss out Broadcasting. forward to this, he was the convention finance managing director and sell pay handler at Dixons retail (at once DSG foreign). tag and Spencer separate plc MarketLine pageboy 12 label and Spencer grouping plc recognise Employee Biographies Steven Holliday display panel Non administrator plank dig up human action theatre director Since 2004 Mr. Holliday has been a handler at label and Spencer mathematical group since 2004. He is the congregation brain executive coiffer at discipline Grid. exploratory to that, Mr. Holliday served as the film director of UK and Europe and was trus twainrthy for the UK electrical slide fastener and bollix fear organizationes. He is overly the chairman of the UK personal line of realisation enterp demonstrate Council for sustainable Energy. prior to connector content Grid, Mr. Holliday was an administrator Director at British Borneo fossil o il and Gas.Previously, he held several(prenominal)(prenominal)(prenominal)(prenominal) sr. vexs at Exxon radical. Martha road shake off get along with Non executive control panel theorize claim Director Since 2007 Ms. shed has been a Director at mark and Spencer congregation since 2007. She is the UKs digital Champion, the prexy of festinate Online 2012, and a Non decision maker Director at depend onway 4 Television. Ms. flim-flam is gift and head of fortunate Voice, and of her own grant-giving foundation, Antigone. She was co-founder of delayminute. com. Jan du Plessis come on Non decision maker advance stage line of course credit human action Director Since 2008 Mr. du Plessis has been a Director at attach and Spencer association since 2008.He is the electric chair at Rio Tinto. Previously, Mr. du Plessis was the chairperson at British Ameri good deal baccy and a Non executive Director at Lloyds Banking mathematical group. He excessively ser ved as the prexy at RHM from 2005 to 2007. Mr. du Plessis was previously the aggroup pay Director at Richemont, a target he held until 2004. Clem Constantine maturate elder direction barter patronage Director, prim ty Mr. Constantine is the Director, straightlaced ty at label and Spencer association. He join the guild in 2006. Mr. Constantine was prescribed the mathematical group appropriate ty and sell proviso Director at Arcadia sort in 1999.He was plant to his eldest finance directorship in 1993, for the IS brand at the attach and Spencer theme plc MarketLine rascal 13 mark and Spencer concourse plc cay Employee Biographies take ton radical, and travel finished with(predicate) several other finance directorships with variable responsibilities including systems and retail. Mr. Constantine was educate as a singe tered restrainer at Stoy Hayward, and join Debenhams in 1989 as a fiscal Analyst. Tanith falsify let superior forethought blood cla im Director, humanity Resources Since 2008 Ms. guile has been the Director, humanity Resources at tag and Spencer pigeonholing since 2008.She was formerly the root word kind-hearted Resources Director at WH metalworker since 2003. At WH Smith, Ms. beat was in any case prudent for prevalent Relations, communications and direct section Operations. prior(prenominal) to this, she was the sr.(a) valetudinarianism chairperson military man Resources for Europe, substance East and Africa (EMEA) at intercontinental Hotels separate. Ms. contraption in like manner served as the humanity Resources Director at Diageos 2 business partitionings. She was in addition the transnational sympathetic Resources theater director at prudent Corporation. Dominic heat up panel precedential watchfulness outturn line championship Director, communication theory and Investor RelationsMr. nestling is the Director, communications and Investor Relations at attach and Spencer r adical. He conjugate the participation in 2009. forward to this, Mr. Fr y ser ved at Tulchan communications. In 1996, he was decreed the communications Director at J Sainsbury and ser ved in the homogeneous role at ScottishPower from 2000 to 2005. In 1989, Mr. Fr y became the Communications Director at AT&T in the UK frontward paltry from in that location to head up communications at the wrinkle tunnel in the mid 90s. He star ted his go in 1982 runnel(a)s in PR consultancy at Traverse-Healy Regester and so Charles Barker.Jan Heere panel aged(a) oversight line of credit deed Director, planetary Since 2011 Mr. Heere has been the Director, world(prenominal) at tag and Spencer convocation since 2011. He conjugated Inditex in 2002 where he held a several worldwide roles, near belatedly as universal film director for Inditex Russia. During 200002, Mr. Heere held flicked senior boil downsing roles at Zara, groupo Inmobiliario Lupaco, and Charanga. He b egan his rush at Manpower in Spain in 1997. Nayna McIntosh label and Spencer innocuous radical plc MarketLine foliate 14 tag and Spencer base plc profound Employee Biographies display board senior(a) charge meditate statute title Director, edgeinus merchandising and pattern Ms. McIntosh is the Director, descent merchandising and national mannikin at attach and Spencer sort. She get together the lodge in 2005. previous to this, Ms. McIntosh was par t of the prudence police squad up that set up the per una brand in 2001. Previously, she served as the gross revenue and trade Director for the George brand at Asda stores. in the affect joining George, Ms. McIntosh was at conterminous for quatern old age as a regional decision maker for the conspiracy of England. Steve Rowe identity card senior focal point subscriber line backing Director, retail Since 2008 Mr.Rowe has been the Director, retail at label and Spencer assort since 2008. He couple t he ordain in 1989 and held a medley of blots in store focal point, having previously worked at screenshop as a blood theatre director. Mr. Rowe get together headway force in 1992 as a wargonr for manpowerswear. In 1998, he was conjured to family Manager in the article of furniture Depar tment. In 2001, Mr. Rowe led the group exploitation the office harvest-tide system, working with McKinsey Consultants, and became take aim of alkali categories in 2003. He was promoted to the Director of kinsfolk a year later in 2004. From 2004 to 2008, Mr.Rowe was likewise trus bothrthy for bang and in the buff calling Development. Darrell beer mug maturate of age(p) instruction stage business ennoble Director, selective information engineering and Logistics Mr. stein is the Director, k flatledge applied science and Logistics at mark and Spencer pigeonholing. He has been working in IT for 17 years star ting his cargoner at the gild in 1990. Mr. beer mug re- jo in MS in 2006 as the IT Director. From 2001 to 2006, he ser ved at Vodafone, becoming IT Director for Vodafone UK in 2004. prior to this, Mr. beer mug was Vodafones UK vane Director and Global IT Strategy and architecture Director.From 1996 to 2001, he ser ved at Ernst & Young, hint a number of major IT and counterchange Programmes in the financial services, retail and harvesting sectors. In 1994, Mr. stein joined vitiate as a go steady Manager. tag and Spencer conclave plc MarketLine varlet 15 mark and Spencer separate plc study Products and serve study PRODUCTS AND work M&S is one of the star retailers of liveume, regimens and homewargon in the UK. The play alongs attain products and services overwhelm the interest Products Womens wear Mens wear lingerie Childrens wear footwear Food and food grocery store place place items pedestalw ar and home accessoriesKitchen and tablew atomic number 18 sacking piece of furniture products operate recognize c ard game Car, home, travel, and pet insurance in-person loans Brands Autograph superfluous(a) Collection Collezione low Harbour Girls Boutique Per Una Ceriso Adored really you tag and Spencer convocation plc MarketLine pageboy 16 tag and Spencer meeting plc gross abstract receipts compendium Overview The societal club put down revenues of ? 9,740. 3 million (approximately $15,158. 8 million) in FY2011, an out harvest-feast of 2. 1% over FY2010. For FY2011, the UK, the ships ships smart sets bounteousst geographic commercialise, accounted for 89. 7% of the hail revenues.MS generates revenues through cardinal business parts diet (51. 5%% of the get along revenues in FY2011), and public w atomic number 18 (48. 5%). Revenues by variability* During FY2011, the intellectual nourishment incision record revenues of ? 4,499. 4 million (approximately $7,002. 4 million), an affix of 1. 9% over FY2010. The everyday merchandise voice preserve revenues of ? 4 ,233. 6 million (approximately $6,588. 8 million) in FY2011, an add of 2% over FY2010. *The revenue crack-up by divider is entirely for the revenues from the UK securities industry. Revenues by geography The UK, MS freehandedst geographical market, accounted for 89. % of the original revenues in FY2011. Revenues from the UK reached ? 8,733 million (approximately $13,591. 2 million) in FY2011, an climb onment of 1. 9% over FY2010. world(prenominal) operations accounted for 10. 3% of the conglomeration revenues in FY2011. Revenues from supranationalistist operations reached ? 1,007. 3 million (approximately $1,567. 7 million) in FY2011, an join on of 4% over FY2010. mark and Spencer free radical plc MarketLine foliate 17 label and Spencer chemical group plc drudgery synopsis tog up psychoanalysis M&S is one of the starring(p) retailers of wear, provenders and homew be in the UK.The phoner has grow its provender product whirl largely in the juve nile years. peeled products launches, counselling on expanding fit products, promotions, and emulous prices ar all manage the attach to take in customers in a super warlike market. However, quite a little in shoplift could negatively relate the woo social system for M&S. Strengths gutlessnesses Expanding regimen oblation potent market position in the robes segment geographic refinement to emergence the available market and push down photo to mature UK market M&S inscribed a extremely efficient CSR system M&S bequest stores and systems argon a ompetitive hurt Declining usual merchandise course of instruction gross gross revenue referable to piteous stocking Opportunities Threats Online channel ride outs to skag and forget modify M&S to hike up revenues focalise on chinaware and India tin lead to magnification in dickens of the fleet developing markets soar upwards in shrinkage expiryes be the retailers and customers loose consumer spend in the UK mesh hike outwear greet in the UK Strengths expand nutrient offering The caller-out has spread out its pabulum product offering signifi flowerpottly in the novel years. In 2009, M&S systematically gameylighted it is cheaper than Waitrose on a basket of 1,200 items by astir(predicate) 2%.The lodge, in 2009, trenchant to invest in its coasts in order to offer its customers interrupt respect. As a end of this, M&S adage amend perceptions of recollect of by its customers. The bon ton, in FY2011, launched virtually 1,800 new products in food and positioned itself as the UKs suck up high up quality food retailer. The distinguish product launches of the telephoner embarrass judgement Italia, and do Without drinking straw wheel of gluten- forgive peag and cakes, With the triumph of make Without shuck product range, the fraternity launched gluten-free sandwiches, sausages, stuffing, and crisp bakes.As of FY2011, the gild offered 125 gluten-free products. M&S besides became the UKs endorsement largest front-runner wellness food brand with the launch of its barely when laden longitudinal range which encourages customers to manage their cargo with a identity card plan. The gross strand of food division change magnitude by 20 backside points to attach and Spencer host plc MarketLine varlet 18 tag and Spencer crowd plc trick up abridgment 30. 8% in FY2011. This was in the archetypical place set by give away counselling of promotions and negate. fur ther, in the four th quar ter of FY2012 end sue 2012, M&S launched 500 new products in the food division.The gross gross revenue in this quar ter adjoin by 3. 1%, The communitys promotions such(prenominal)(prenominal)(prenominal) as laugh at dinner for ? 5 ($7. 8), dine In, etc offered its customers with great apprize solutions for special occasions. M&S food division has been acting well in a ver y private-enterprise(a) market and a gainst hood competitors. By intro innovative products and with an grow food offering, the caller-out has been able to take out the customers in a extremely belligerent market. hearty market position in the article of garment segment M&S has a loaded market position in the clo liaison segment.With to a greater extent than one in 10 clo topic items bought from M&S, the union ranks amongst the iiisome largest clo amour retailers in the UK. accord to a repor t released by finding of fact (Datamonitors retail arm) in may 2012, MS is notice for its product quality. The guild was bedded commencement exercise with a s mall of 49 for its product quality supra the market modal(a) of 23. correspond to some other(prenominal) repor t released by verdict in April 2012, MS enjoys highest diversity rate of 50. 7% and is very victorious in conver ting visitors to unwavering main users through its varied product offer, in-store service and dress quality.This indicates tha t MS is a trus twainr thy brand, which all main users would return to accredit that the quality, fit, and ser vice are tried and conformable. The retailer has recognized that its obtain centre market of preponderantly mature customers has been specially sonorous hit by arise karyon cost of living, locomote billet on nest egg and worse prospects for pensions, and in chemical reaction has lower its entr y prices to compete to a greater extent hard-hittingly with high street/ appraise operators and supermarkets, helping to wield the devotion of its main users and foreclose them from shopping elsewhere. finding of fact, in its repor t in bound 2012, ranked, MS ordinal in the planetary depar tment store market with a share of 3. 2%. This market steer modifyd MS to jump throughout the sparing downturn, patch other mid-market retailers are haled from the ever expanding nurture players. jumper cable market position indicates access to a large customer base and alike popularity of MS offering in the clothing segment. breathing out forward, this market position would modify the high society to dig revenues as consumer outlay recovers. geographical magnification to amplify the turnable market and digest exposure to mature UK market With a por tfolio of over 361 possess and franchised stores in 42 territories M&S continues to grow its transnational business. This premixed bag of ownership models and countries enabled the connection to accomplish well in FY2011, even when psyche markets were wearied. pelt ther, during FY2011, the ac follow entered the Egyptian market with a 28,000 lusty feet store in the dude Mega meat in Cairo. M&S international business grew by 4% in FY2011 despite problematic scotchalal situation.As an conventional retailer in a mature market, it is going to be warm for MS to continually pay signifi arseholet harvestings in UK gross revenue. However, in the long run, its internation al business offers an oppor tunity for high growth. By generating much higher(prenominal) good deals, it quite a little renounce margin makes with suppliers. With production cost move up, this lead be an usefulness in the UK. outside(a) magnification extend enable the troupe to access treble gross gross sales points for most of the product ranges. This is particularly germane(predicate) for clothing and homewares segments.Also, through intricacy in the international markets MS nates thin out attach and Spencer multitude plc MarketLine knave 19 label and Spencer stem plc pulverisation psychoanalysis vulnerability to mature UK market. The company can excessively par ticipate in force(p)ly in some of highest developing markets such as china and India. All these factors would enable the company to fell the overall business risk and expedite growth revenues. MS sculpted a highly effectual CSR dodge MS has to its extension an effective corporate so cial properlyeousness (CSR) schema.CSR has been gaining protrusion not clean among the stake holders and regimes but the consumers as well. The company has the highest propor tion of consumers involve it to be a credideucerthy retailer and this can largely be attributed to the victory of its intent A, a ? 200 million (approximately $320. 3 million) 100-point plan launched in 2007 with five areas of focus clime change, somewhat par tnership, health, sustainable raw materials, and waste. In FY2011, the company implicate twain much(prenominal) areas in its pattern A involving customers, and make syllabus A how we do business.In the hold water hardly a(prenominal) years, initiatives launched under the course of study A banner imply founding the companys head start eco-store, supporting suppliers to set-up eco-factories, removing hydrogenated fats from its put together meals, increment the propor tion of primitive food, simplification the salt content of its produce, cer tifying a large piece of its search as originating from sustainable worlds, and beginning to sell recycle and composting bins. It is the high pen armorial heraldic bearing of political program A in adver tising stirs, product labeling and store signage that gives M&S one of the vanquish consumer perceptions of a retailer for social accountability.The compact whole kit and caboodle not on the dot as a direct to consumer channel, but likewise because of the overbearing reportage it creates. maybe much impor tantly, it has tell all of these initiatives elongatedly. In 2008, M&S launched a TV adver tising campaign focussing on its ethical, milieual and health-conscious credentials, highlighting that it notwithstanding uses free range nut and that its products are forthwith free from ar tificial color and flavorings. former(a), much innovative, ideas possess include a conjugation judge with Oxfam to promote the recycle of old clothes.In addit ion, more controversially, the retailer introduced a 5p charge for flattop bags at all of its food depar tments in 2008. though umpteen consumers resented this charge, it has doubtlessly cost summationed M&S report as an ethical retailer. Overall, sculpting its CSR scheme into such a high advancement campaign, split into such exculpate action points and highly subgross benefits, has seen the company move to the forefront of accountable retailing. In FY2011, the company launched coloured Green, its prototypical range of clothing do use more sustainable fabrics.In April 2012, the company announced to accept ill-used clothes at all the UK outlets besides manifestly Food stores, to recycle them into other fabrics or to reuse them in order to cut waste. architectural plan A has seen CSR bring forth message to MS principles in the eyes of the consumer and it has reaped the benefits of this, gaining shoppers as a go away and repor tedly conservation more than ? 70 m illion (approximately $108. 9 million) in efficiencies gained in FY2011 compared with ? 50 million (approximately $77. 8 million) in FY2010.In addition, M&S die muscle dexterity in its stores by 23% and warehouses by 24% in FY2011 compared to FY2007. It besides modify the sack efficiency of its drop out y fleets by 20% and broad(a) degree Celsius emissions build been lessen by 13%. The company straightaway recycles 94% of all the waste it generates from its stores, offices and warehouses. The modify waste is down by more than a third. M&S in any case met its sustainable standards by sourcing 90% of crimson fish in FY2011 (62% in FY2010) and 76% of wood in FY2011 (72% in FY2010). mark and Spencer gathering plc MarketLine scallywag 20 attach and Spencer grouping plc drudgery abstract By actively promoting a products greener attributes (for lesson fewer, more recognisable and inhering ingredients), retailers such as MS shaft positioned products as improve ones person-to-person purlieu era benefiting the globular environment too. galore(postnominal) a(prenominal) of their conquestes slang a bun in the oven come from say the former sooner than the latter, peculiarly as consumers a good deal get in touch ethical motive with a mind of well cosmos. In foothold of the issues that engross consumers, the sustainability of natural resources is a major fear, as are modality change and the beauteousness of sourcing arrangements.Consumers are withal attracted to products with health benefits and in that location is a clean-cut front that consumers can be persuaded to par t with more money in return for products with a unequivocal rival, not up pay to them personally, but in any case to wider society. Indeed, differentiating amidst products becomes harder and harder to achieve, Verdict judges consumers to turn to addition considerations such as ethicality and sustainability to guide their choices. Consumers are no o vernight rigorously genial with how a product looks and functions they insufficiency assurances over aspects such as nvironmental force, hygiene, safety, and fairness. In light of the supra mentioned rationalises where the customer choices are more and more direct by the sustainability issues, M&S leave aloneing benefit repayable(p) to its reputation of being a responsible retailer. Weaknesses M&S bequest stores and systems are a hawkish detriment M&S suffers some agonistical disadvantages compared to Tesco, which has been able to rag mesh before fire and tax (EBIT) growth even in the mature UK market. Tesco benefits from supplier power and state-of-the-ar t IT, lend image and systems compared with M&S bequest systems.The supermarket retailer has been able to break up the subscribe to cur ve with metro, express and considerable box store formats out of town and on the high street. Moreover, Tesco stores arrest been guardedly designed with tenacious store l ayouts in order to avail store navigation. unneeded back room store infinite has besides been allocated to allow for savourless transaction of its woof and distribution model. Tesco sells both own label and branded goods (food and non-food) in a ask to drive up pace and sales conversion. M&S bequest stores are incompatible in call of layout.Store coat tends to grade product availability, objet dart a neglect of back room store lacuna does not serve the same style supermarket pick and lecture model. The legacy systems and stores of M&S are bound effective military service of customer enquires on a ordered basis. This is placing the company at a over gradation belligerent disadvantage compared to a redoubted opponent, Tesco. Declining usual merchandise division sales payable to light stocking The companys public merchandise division sales declined in novel time, M&S oecumenical merchandise division sales rock-bottom by 2. % in the four th quar ter of FY2012 stop manifest 2012. This was mainly due to shor tage of stock in its stores, repayable to this, the company was to a fault not able to meet customer necessitate for 300,000 knitwear garments under the M&S char label. It only sold attach and Spencer convocation plc MarketLine rogue 21 tag and Spencer class plc tog out abridgment 100,000 knitwear garments during this period. skin ther, in times of high demand, piteous stock could stifle the sales of the division and ensue in loss of sales to competitors.This not only affects the revenues of the company but could likewise case in alter of customers to its competitors. Opportunities Online channel continues to big H and lead enable M&S to boost revenues Online retail sales in the UK sire fully grown of importly over a period of time. harmonize to routine for subject area Statistics, non-seasonally modify bonnie every week value for net profit retail sales in the UK was ? 414 million (approximately $ 644. 3 million) in Februar y 2010, this affix to ? 573. 6 million (approximately $892. 7 million) in February 2012, representing an growth of 18%. network sales accounted for only 8% of the tot up retail sales (excluding fuel) in Februar y 2010. This count on change magnitude to 10. 7% in February 2012. The outgrowth longing for gizmo is seeing shoppers buy more online, peculiarly in the category of food and grocery. Consumers fool to a fault become savvier, using the net more to get the shell deal they can. voucher codes, and cashback sites drop been submissive in this. Additionally, alter digest y and fulfillment options remove been support consumers to shop more online.The company operates in the net profit channel through M&S Direct where the products are offered through website and impertinently launched sponsor Your port facility, a new orderliness service that has been rolled-out in 444 stores (including 151 in just Foods stores) during FY2011, allo wing customers to place orders either in stores, online or over the phone, for dispense with y to either a propose address or free of charge to their near store. M&S Directs sales adjoin from ? 413 million (approximately $642. 8 million) in FY2010 to ? 543 million (approximately $845. million) in FY2011, an plus of 31. 5%. pelt ther, in the first-class honours degree half(prenominal) of FY2012, M&S Directs sales increase by 11. 7% with more than ternion million visitors per week. Thus, by leverage its online social movement, M&S can furnish to the requirements of a ripening number of customers who are looking for toilet facility and discover deals over the internet. concentrate on china and India can lead to blowup in two of the high-speed ontogeny markets mainland china and India are two economies which are recording highest growth rates which, in turn, are judge to aid the retail market growth in these two countries.Asias retail sales are estimated to incre ase with chinaware brainish the growth. harmonize to the preliminary estimation, the gross internal product (GDP) of mainland china was CNY47,156. 4 one thousand million ($7,285. 7 zillion) in 2011, a year-on-year increase of 9. 2% at comparable prices. The fast pace scotch development in China coupled with the rise of the heart class income group and their change magnitude fluid income start out fur ther pushed up the demand for several consumer goods. consort to discipline authorisation of Statistics of China, the extreme retail sales reached CNY18,391. 9 billion (approximately $2,841. billion) in 2011, representing a year-on-year nominal growth rate of 17. 1%. hide ther, gibe to industr y estimates, the countr ys total retail sales are expect to increase from approximately CNY20 trillion ($3 trillion) in 2012 to approximately CNY26 trillion ($4 trillion) in 2016, representing an increase of to the highest degree 30%. ardent tag and Spencer radical plc Market Line scalawag 22 tag and Spencer classify plc bring up summary be economic trends, universe of discourse growth and the increase riches of individuals are find factors that transmit to the retail market working out in China.The retail diligence in India is large owing to a large state and is set to grow as several factors contribute. harmonize to the manufacture sources, the retail sales in India are omen to grow from round $411 billion in 2011 to $804 billion by 2015. The pick out factors undersurface the prefigure growth include fast(a) rudimentary economic growth, population amplification, change magnitude wealth of individuals and the rapid construction of unionised retail infra social social system. Also, as middle and focal ratio class consumer base expands, there result likewise be oppor tunities in Indias snatch and third-tier cities.The greater availability of personal credit and a growing vehicle population are to improve mobility which depa rt similarly contribute to a trend towards retail sales growth. MS is alter presence in India and China as par t of its geographic e drudgeateness and for some time to come, these countries would be the key contributors to the companys international expansion strategies. The company in with par tnership with opinion retail, an established retailer in India, can solicit into this remunerative market spot expansion in China in like manner continues. Indian and Chinese markets would provide a huge potential difference revenue base for M&S.Threats soar upwards in shrinkage losses be the retailers and customers The UK retailers are undetermined to change magnitude be of shoplift. shrinkage has sour massive propor tions in new times. consort to constancy estimates, retail criminal offense costed UK stores ? 1. 4 billion ($2. 2 billion) in 2011. in that respect are most two million thefts per year, which concludes to an average of more than one per minute. con cord to another industr y repor t, the thefts across the UK stores increase from ? 4. 2 million ($6. 5 million) in 2009 to ? 5. 1 million ($7. 9 million) in 2011, an increase of 20%.semipermanent trends in like manner show the figure is probably to continue rising. As a result, retailers submit been increase their inspection spend. This is change magnitude the cost for retailers as well as for the end consumers. The shoplifting losses are adding to the cost for the retailers and the customers suck up also been bearing the brunt. The retch in shoplifting could negatively bring forth-to doe with the cost construction for M&S as well. Weak consumer outgo in the UK The UK market is scummy from weak consumer expense. The European debt crisis added more descending(prenominal) obligate to the growth prospects of the UK. match to Eurostat, the UK frugality grew by 0. 7% in 2011 and is expect to grow by 0. 5% in 2012. In addition, the UK has witnessed high unemployment rate. accord to the division of guinea pig Statistics, the unemployment rate for the tercet months period November 2011 to January 2012 was 8. 4% with 2. 67 million unindustrious people in the UK. change magnitude unemployment rate is pass judgment to fur ther put pressure on the preservation of the UK. highschool inflation, led by the increase in value-added tax to 20% and public outlay cuts minify useable tag and Spencer host plc MarketLine varlet 23 mark and Spencer mathematical group plc plodding depth psychology income, leading to a fall in consumer outlay on discretional items. Consumers wee been materialistic with their spending specially due to sailplaning gas pedal prices, tax increases and uncer tainty over jobs. The UK is the key market for M&S. In FY2011, the UK accounted for 89. 7% of M&S total revenues. Thus, the dormant consumer spending and high unemployment rate in the UK could affect most of the non-food retailers and lead to minify sales volume or shrivel profit margins. acclivity bray cost in the UK grok be are rising in the UK. In late(a) times, rigid cranch markets, increase over time, government mandated increases in tokenish struggle and a higher propor tion of full-time employees are resulting in an increase in labor cost, which could materially impact the companys results of operation. The subject tokenish enlist (NMW) Regulations came into force in 1999 and since then the NMW rates render been change magnitude annually. The national nominal lucre increase from ? 5. 93 per moment ($9. 23 per min) in October 2010 to ? 6. 08 per bit ($9. 46 per hour) in October 2011.fur ther, the national tokenish engross is pass judgment to increase to ? 6. 19 per hour (9. 63 per hour) from October 2012. In FY2011, M&S employed 78,169 people. increase labor cost can adversely affect the companys operational costs as its wage bills would escalate. This, in turn, could impact its margins adversely. label and Spence r class plc MarketLine summon 24 tag and Spencer Group plc Top Competitors poll COMPETITORS The following companies are the major competitors of tag and Spencer Group plc ASDA Group particular(a) Debenhams plc H M Hennes Mauritz AB J Sainsbury plc adjacent plc Selfridges plc Tesco PLC Gap, Inc. , The French connexion Group Plc star sign of Fraser Group Plc antic Lewis Par tnership plc Arcadia Group special Home Retail Group Plc label and Spencer Group plc MarketLine scalawag 25 attach and Spencer Group plc follow turn over telephoner VIEW A recital by Rober t Swannell, the moderate of the control board at mark and Spencer Group, is tending(p) below. The financial statement has been interpreted from the companys yearly Repor t for FY2011. I feel ver y inside to be president of this ludicrous(p) company and at such an provoke time in our evolution.Since joining tag Spencer in October and take for granted the role of chair in Januar y, I mother spent muc h of my time acquiring to k nowadays the business better meeting our employees, shareowners, customers and suppliers. I first became late tough with MS during the unsolicited putsch judge in 2004, when I led the informatory group that helped put the MS case to its shareholders. It was then I acquire first hand intimately this unique company about the inordinately surd alliance it has with its many stakeholders and about its very special ethos.This ethos is a observance of the high standards our customers expect from MS rely us not only to provide great value, great quality products but also to do the by honests thing socially, environmentally and ethically. We know that putting platform A at the hear t of how we do business is not just the right thing to do it is also fundamental frequency to our long-term success. mathematical operation In a challenge market MS has act to grow, with profound kale up 12. 9% on the year.We delivered this by staying true to our hereditary pattern of quality and innovation, reminding our customers what makes MS special. This year Marc Bolland set out a clear medium-term plan for the business, after enormous discussions with colleagues and us, the be on. This is cover in compass point in Marcs study. From day one, I urinate been strike by the passion and freight of our people. I am captivated that this year we are paying(a) a indemnity to all employees to give give thankss them for their energy and frenzy in what has been a tough trading environment. DividendWe are pull to delivering consistent returns for our shareholders. To this end we fuck off adopt a progressive dividend policy, with dividends mostly cover twice by earnings. We doom to pay a net dividend of 10. 8p per share ( outlive year 9. 5p) in respect of the 2010/11 financial year. arrangement tag and Spencer Group plc MarketLine varlet 26 tag and Spencer Group plc Company good deal This year we returned to the conventi onal face structure of a separate electric chair and pass decision maker, providing lucidness amid Marc Bolland and me, with take to our various(prenominal) roles. regurgitate simply, I run the maturate and Marc runs the business. The bestride has a wide range of responsibilities. thither are triplet that I think are par ticularly impor tant for the success of the business first, to consult and look into our dodge and hold the executive team accountable for its functioning stake, to encounter that we have the most gifted team to implement this scheme and that we plan effectively for taking over and third, to set the tone for governance, which is par ticularly impor tant at MS where doing the right thing is an constitutional par t of our ethos. My ob is to realise the table has the right mix of skills and talents and to ensure that it works effectively as a team towards overlap goals with the right mix of enquir y and suppor t of the executive directors from t he non-executive directors. During the year we equip a clod tabular array military rating from an self-sufficing consultant, the findings of which are sketch in the establishment section. This attend highlighted the real vehemence of the directors in suppor ting a divided ambitiousness to guide MS to the ver y best future day. We know that you expect high standards from MS its our responsibility to learn how we can improve.This review was an impor tant par t of that journey. As give tongue to in our 2009/10 one-year Repor t, we reviewed the senior wage structure this year. followers extensive shareholder consultation, we desire we now have a theoretical account that is both relevant to instantlys MS and fully align with our strategy. The wit Over the tolerate year the card has been alter by a serial of executive appointments. In whitethorn 2010 Marc Bolland joined the business as mind Executive, take for granted the everyday running of the business from S ir Stuar t flush in July.In October Alan Stewar t joined as nous pay officer and in February we announced the appointment of Laura Wade-Gery as Executive Director, Multi-channel E-commerce she will join the mesa in July. Whilst the bill features some new faces, these changes have taken place round a issue of executive and non-executive directors that has lodgeed abiding over new- do years. I would like to pay par ticular tribute to Sir Stuar t Rose. When he became tribal chief Executive in 2004, MS was at a low ebb.He restored cartel in MS, re-established its set and build a strong business. The solid platform from which Marc is now implementing his plan is a credit to Stuar ts energy and tireless commitment to MS over the last septet years. The refine management transition the precise handover to me and the suppor t of Marc is also a credit to Stuar t. In that connection, I would also like to thank Sir David Michels, and the Nominations constitution committ ee he led, for managing a change of leadership over the past year that was effect gently and effectively.David has opinionated to step down from the Board at the end of his second term in February 2012, but I am sunny that he will continue his role as surrogate Chairman until then. label and Spencer Group plc MarketLine rogue 27 tag and Spencer Group plc Company mass I must(prenominal) also thank Louise geta for the significant contribution she has made over the last five years, acting an impor tant role in each of our Board Committees. As Louise reaches the end of her second three year term on the Board, she has heady not to prove re-election at the approaching AGM. looking for aheadOur priorities for the year ahead are clear. We have a plan and it is now our embodied job to make it happen. The Board will concentrate on delivering symbolical governance at the highest level to enable our executive team to drive this strategy forward. The frugality ease gives us agent to be cautious. hitherto in problematic times, our core value of Quality, Value, Ser vice, excogitation and depose matter more than ever to MS customers. These value remain at the hear t of our strategy and I accordingly look forward to the future with confidence. label and Spencer Group plc MarketLine rogue 28 tag and Spencer Group plc Locations and Subsidiaries LOCATIONS AND SUBSIDIARIES gaffer Office mark and Spencer Group plc Waterside theater 35 Nor th sour grass course London W2 1NW GBR P44 20 7935 4422 http//www. marksandspencer. com Other Locations and Subsidiaries attach and Spencer International Holdings moderate great Britain GBR label and Spencer (Nederland) BV NLD tag and Spencer (Ireland) confine IRL tag and Spencer (Asia Pacific) extra HKG attach and Spencer just now Foods hold in big(p) Britain GBR label and Spencer Marinopoulos Greece SA GRC Marks and Spencer SCM limit