Issues Tracking Syetsm

Running head: Issues trailing System: feasibility body of work Issues track System: Feasibility Study Ralph Moore University of Phoenix CMGT 555 November 12, 2012 Issues Tracking System: Feasibility Study In the last hardly a(prenominal) years the number of sales re throwatives at Novartis from contrasting field forces has been increased from 2,000 to 4,500 in roughly 100 territories. Novartis pharmaceutical is committed to assist these field forces with their e-CRM business line syllabus for 24 hours, seven days a week passim the whole year. Any sales scream or congressmans b differentiate should be communicate by the encouragedesk squad up within the next business day. plainly the help desk team is loaded with a costly sum of money of On Site Calls from these reps. The challenge for IT and helpdesk team is to varan all the issues and solve whatsoever open issues. This papers go forth discuss t he feasibility of developing a weathervane base Issue tracking system for the internal exercise of the IT surgical incision. The IT department of Novartis implemented their first sales force automation invent around 2003. The system manages the samples inventory and the activities of sales representatives.

The sales representatives makes familiar visits or phone hollers to health check professionals, doctors office, hospitals and other research units to either discuss any Novartis health check samples. The reps monitor their activities like meeting with doctors, sample distribution, phone call on daily on th eir personal laptops or medal wreath pilots! . During these activities the reps need some assistance because of system, Network, data, synchronization and security measures related errors. Reps inform the IT helpdesk team about these ineluctable situations and the help desk team routes these issues to the system development team. The development team evaluates severally case and after solving them informs the help desk team. At present the system development team does not own any infrastructure to streamline...If you want to get a entire essay, order it on our website: BestEssayCheap.com

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